It is common to have questions before you call or hire a local HVAC provider in Sierra Vista! Our pros at Vista Pros have compiled our most frequently asked questions—and their answers—so you can make an informed decision about your HVAC services.
Which HVAC brands does Vista Pros supply and install in Sierra Vista?
Vista Pros supplies and installs new Daikin, Goodman, Trane, and Bosch heating, air conditioning, and ventilation equipment in Sierra Vista and the greater Cochise County region.
What AC brands do
Vista Pros service near Sierra Vista or Hereford?
While Vista Pros may install specific brands like Daikin, Goodman, Trane, and Bosch, our HVAC technicians are experienced and knowledgeable in the maintenance and repair of all air conditioning brands.
We provide AC repair and maintenance in Sierra Vista, Hereford, Huachuca City, and surrounding Cochise County locations, including Bisbee and Tombstone, and parts of neighboring Santa Cruz County.
I’m looking for a local, dependable company around Sierra Vista that is insured and bonded. Is Vista Pros insured and bonded?
Yes, Vista Pros is a licensed, bonded, and insured HVAC company serving all of Cochise County and neighboring cities of Santa Cruz County.
Does Vista Pros
offer new HVAC system financing?
Yes! We actually offer several financing options through Optimus so our customers in Cochise and Santa Cruz counties can make needed HVAC system upgrades and replacements.
Does Vista Pros have any maintenance subscriptions or memberships?
Vista Pros offers 4 different levels of HVAC maintenance plans—VIP Maintenance Memberships—with annual or monthly payment options.
What is included in the VIP Maintenance Memberships?
Each of our maintenance plan levels includes the following standard services and benefits:
- Biannual maintenance visits
- Home health and safety checks
- System performance report card
- Basic filter (1”-2”) replacement
- Priority service
- Discounts on repairs, additional services, and accessories
- Our No Breakdown Guarantee1
Higher-level plans include additional HVAC maintenance services and higher discounts. All plans are eligible for add-on water heater maintenance and dryer vent cleaning services.
*Our No Breakdown Guarantee is complimentary to any VIP member when certain conditions are met after the completion of any Inspection, Maintenance, or Maintenance+ visit. To meet the required conditions a Vista Pros technician must fully inspect the system, verify all components are clean, and meet manufacturer’s specifications.
What are the benefits of having a VIP Maintenance Membership?
Aside from priority service and exclusive member discounts, enrolling in an HVAC maintenance plan helps ensure that your heating and cooling system's preventative care is not forgotten. Regular maintenance prolongs the system’s lifespan, reduces the risk of breakdown, and ensures optimal system performance.
Is Vista Pros available for weekend service in Sierra Vista or near Huachuca City?
Yes, we are available on weekends and after hours!
Vista Pros is available 24/7—at no additional charge—to provide HVAC services in Sierra Vista, Hereford, Huachuca City, and surrounding Cochise County locations, including Fort Huachuca, Benson, and Tombstone. We can also travel to select locations in Santa Cruz County, such as St. David, Sonoita, and Patagonia.
Plus, no matter when you call for HVAC service, you’ll always speak to a live person.
How soon can I get HVAC service in Cochise County?
We strive to serve each customer as quickly as possible and will provide an expected timeframe for the arrival of one of our skilled HVAC technicians when you call for a service appointment.
Remember that due to our business’s seasonal nature, wait times may be longer during peak Arizona summer and winter months.
Does Vista Pros offer emergency HVAC repair in Sierra Vista?
Absolutely! We are actually always available 24/7 to serve residents and businesses across Cochise County, including Sierra Vista, and select locations of Santa Cruz County, such as St. David, Sonoita, and Patagonia.
We also provide our
expert 24/7 HVAC services at no additional charge.
Does Vista Pros clean dryer vents?
Yes, we do offer dryer vent cleaning in Sierra Vista and surrounding areas.
Does Vista Pros offer duct cleaning?
Yes, Vista Pros offers duct cleaning in Huachuca City and surrounding Cochise County locations. We provide two different packages, both including ductwork sanitization. Contact us to find the duct cleaning option that best suits your needs!
How do I keep my AC drain line from clogging and overflowing?
To prevent your AC line from overflowing or getting clogged, be sure to follow these tips:
- Flush the AC Drain Line Regularly: Pour ¼ cup of vinegar or bleach (for PVC pipes) down the drain line every 1-2 months, followed by warm water.
- Clear the Line: Use a wet/dry vacuum or plumber’s snake to remove clogs.
- Check Drain Slope: Ensure the line has a downward slope for proper drainage.
- Replace Air Filters: Change them every 1-3 months to prevent dust buildup.
- Install a Safety Switch: A float switch can shut off the AC if a clog is detected.
Regular maintenance helps prevent costly issues—stay ahead of clogs!
Our family has really bad allergies, and we are trying to find a product to help us. What does Vista Pro recommend—and are there ever any deals on these indoor air quality products?
We understand how important clean air is, especially for allergy sufferers! Vista Pros offers air purification systems designed to reduce allergens, dust, and airborne contaminants in your home. Sometimes, it isn’t the allergies that cause discomfort—it is the dry Arizona desert air—and a humidifier can help with that!
We often run special promotions on air purifiers and humidifiers—please give us a call at (520) 497-5179 so we can check our current deals for you! We’d love to help you find the best solution!
Does Vista Pros offer warranty options on HVAC products or services?
Yes! Vista Pros offers warranty options on our products and services. Warranty coverage depends on the specific system or service, but many of our air purification systems, HVAC units, and repairs come with manufacturer and extended warranty options.
Would you like details on a specific HVAC product or service warranty? We’d be happy to help! Please call us at (520) 497-5179 so we can answer your question in detail.
Does Vista Pros
offer free estimates for HVAC installations in Sierra Vista?
Yes! Vista Pros offers free estimates on installations. We perform HVAC installations throughout Cochise County locations, including Sierra Vista, Benson, and Tombstone, as well as parts of Santa Cruz County, including St. David, Sonoita, and Patagonia.
If you’re interested, we can schedule a visit to assess your needs and provide a detailed quote—no obligation. Call (520) 497-5179 or request service online to get started.
Furthermore, we offer free second opinions on HVAC repairs. If you’ve already had a diagnostic performed by another company, contact us to ensure the issue was identified correctly and that you received a fair estimate. Let us know how we can help!
Where is my HVAC filter located?
The location of your air filter depends on your HVAC system type. Depending on your system, you may need to locate and change more than one air filter.
Here are the most common places to check:
- Return Air Vents (Most Common)
- Usually on a wall or ceiling of a hallway in your home.
- Look for a large grille that opens—your filter is inside.
- Furnace or Air Handler
- Located in the attic, basement, garage, or utility closet.
- The filter is typically inside or near the blower compartment.
- In or Near the AC Unit/Heat Pump
- If you have a package unit (which is very likely in Arizona’s warm climate), the filter may be in a slot on the side or bottom of the unit.
If you’re unsure, check your HVAC manual or send us a quick message—we’d be happy to help!
What size are my HVAC air filters?
Each piece of equipment requires a different size filter depending on the needed airflow for your system. Typically, the measurements are on your old filter, but you may have to check the HVAC manual if one isn’t installed.
We will gladly help you find the correct size during an on-site visit. We provide service calls throughout Cochise County, including Hereford, Fort Huachuca, and Bisbee, as well as parts of Santa Cruz County, including St. David, Sonoita, and Patagonia.
How do I adjust my thermostat?
Thermostat set-up depends on the model. Please refer to your user manual or try Googling instructions with your thermostat’s model number.
If this doesn’t work, we will happily send an HVAC technician to your home to set up the thermostat for you. We provide service calls across Cochise County, including Sierra Vista, Benson, and Tombstone, as well as parts of Santa Cruz County, including St. David, Sonoita, and Patagonia.
Can Vista Pros install a thermostat I purchased online?
We sure can! However, please understand that Vista Pros will not assume responsibility for any malfunctioning parts of any customer-purchased products.
Does Vista Pros work on Boiler or Hydronic systems, or know of a company that does?
Unfortunately, Vista Pros does not service boilers or hydronic systems, and no company locally provides this service.